Refund policy
At Sticksy, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days in accordance with the terms outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be returned in substantially the same condition in which it was received, including all components, accessories, and other materials supplied with the product where applicable.
Please retain your order confirmation or other proof of purchase, as we may request this information when processing your return.
How to Request a Return
Before returning a product, please contact us at support@Sticksy.store and provide:
- Your full name
- Your order number
- The email address associated with your order
- The item you wish to return
- A brief explanation of the reason for the return
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send products back without first contacting us, as unauthorized returns may result in processing delays.
Free Returns
Eligible returns requested within the applicable 30-day period are provided free of charge. We will provide return instructions after your request has been reviewed and approved.
Customers should follow the return instructions supplied by our support team to ensure the return can be properly identified and processed.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@Sticksy.store.
Please provide your order information and, when appropriate, clear photographs showing the issue. This helps us assess the situation and determine an appropriate resolution.
Depending on the circumstances, a resolution may include a replacement, return, or refund.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment.
If the order has already been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving the order, subject to this policy.
Exchanges
If you would like a different product, model, or variation, please contact our customer support team. Depending on product availability and the circumstances of your request, we may recommend returning the original item and placing a new order.
Contact
For all return and refund inquiries:
Sticksy
457 Briar Hill Ave, Toronto, ON M5N 1M8, Canada
Email: support@Sticksy.store
Phone: (855) 987-5440